Help / Support

We want you to be satisfied when shopping in our QRO Online Shop. That's why we pay attention to a fast, smooth handling of your orders. If you have questions about ordering, payment, delivery or supply of products, here are some hints:

Telephone orders:

Monday - Friday from 9:00 am to 3:00 pm CET
Phone: +49 (0) 37754 304 73

Simply direct your order requests to our QRO service team or ask if you want to receive information about our products. For a secure and fast processing of your order by phone, our QRO service team will ask for the following information:

  • your customer number (if you are already a customer of the QRO Online Shop)

  • your address (if you order for the first time in the QRO Online Shop or you do not have your customer number at hand)
  • your preferred method of payment and the method of delivery
  • If you have moved, please give us your new address in good time before placing an order.
  • your date of birth to ensure that no person other than yourself uses your account and thus gets you into financial difficulties
  • Please don't ask us to read out your account information. It is prohibited to our employees for security reasons.
  • Please leave your phone number, so we can contact you if something goes wrong.
  • Please leave your e-mail address, in case we can not reach you by phone.
  • We guarantee not to use your data for malicious or non-consensual purposes - your data is purely for the smooth running, to send your order as soon as possible and to inform you in time.

Via Fax:

Fax: + 49 (0) 37754 304 55

48-hour service:

All orders received until 13:00 clock will be processed on the same day and leave our warehouse not later than the next day, as long as there are no inconsistencies with your customer account or outstanding invoices. If your goods do not arrive as expected, call us please, so we can take care of your problem.

How would you like to pay?

  • PayPal:
    The customer pays the invoice amount via the online provider Paypal. He is required to register there. The customer receives more information when ordering.
  • Cash in advance:
    With the advance payment option, the customer will receive our bank details in the order confirmation and we will deliver the goods after payment.

Our bank account:

Volksbank Chemnitz e.G.
IBAN: DE69 8709 6214 0016 5201 01

Last but not least:

We always try to deliver quickly and on time. For more information, please refer to our terms and conditions.

We thank you for your confidence

Your QRO-Shop team